Lexus Melbourne Cup 2024 Garden Tour | Booking Form

Travel Insurance
Travel insurance is strongly recommended to cover yourselves against any cancellation fees that may be incurred should you be forced to cancel due to accident/illness including some coverage for Covid-19. Various credit cards and Health Insurance companies offer travel cover and it is recommended that you read any policy thoroughly particularly in regard to Covid-19 and the “Pre-Existing Illness & age” clauses that should be specified in all travel insurance brochures.

BOOKING CONDITIONS
We ask that our passengers read these conditions carefully as these conditions are the basis on which bookings are accepted.
RESPONSIBILITY
Ambassador Travel Services and ‘Ambassador Holidays’ (hereinafter referred to as ‘the Company’) acts as agent only in the arrangement of the flights, tours and other travel services requested.
The Company is not a carrier or hotelier and does not own, manage, control or operate any transportation vehicle, hotel, restaurant or other service (collectively called ‘the service suppliers’).
All tickets, coupons, exchange orders, receipts and contracts are issued on the basis that the passenger/s accept that the service supplier/s terms and conditions apply in all circumstances.
The Company is not responsible for any injury, loss, delay or irregularity, additional expense or liability, sickness or death caused to anyperson or property due directly or indirectly by the acts, omissions or default, negligent or otherwise, of providers of transport, accommodation or other services, or by force majeure or other events beyond their control howsoever caused or arising from but not limited to any act, neglect, default or otherwise or its servants or agents or resulting directly or indirectly from civil disturbance, wars whether declared or otherwise, fire, earthquake or flood, unusually severe weather riots, strikes, acts of God, incidents of the sea or air, acts of government or of any other authorities legally elected or de facto, breakdown in machinery or equipment, theft, pilferage, epidemic, quarantine, medical, customs or other regulations, delay or cancellation or changes in itinerary or schedules or overbooking, improper or insufficient passports or visas or other documents.
The Company reserves the right to cancel, amend or modify any of the arrangements contained in the itinerary, or part thereof confirmed to the passenger/s. If any further services (including optional tours) are arranged or provided by the Company, it is accepted that they are being provided on the same terms and conditions as the conditions herein. The Company or supplier reserves the right to cancel a departure where minimum passenger numbers are required but not achieved or in the case of an airline where schedule changes or other reason prevent operation of their service/s. In such cases a refund may be made or an alternative itinerary offered to which all or remaining funds paid to the Company by the passenger/s will be credited.
The Company will not have received payment until same is received, deposited and cleared with the company’s bankers. This includes such air tickets and other documents which require issuance by a specific date which will be clearly indicated on the Company’s confirmation and invoice to the passenger/s. Failure to provide the Company with cleared funds by the due date will cause cancellation of relevant bookings which may also attract cancellation fees which will be due and payable to the Company by the passenger/s.
The Company will be entitled to keep for itself any interest on monies paid to it, and to disburse such monies at its discretion in respect of the services to be provided (including forward exchange currency contracts taken out by the Company).

AUSTRALIAN GST
At the time of printing, the Australian Taxation Office considers that International travel does not attract GST, while wholly domestic travel to and within Australian states and territories does attract GST and such GST will be shown on the company’s invoice. Should the Australian Taxation office impose or amend GST conditions, the Company will be obliged to abide by such amended regulations.

PRICES FOR TRAVEL ARRANGEMENTS
All travel arrangements booked for the passenger/s have been based on costs at the time of booking and are subject to change in accordance with advice from the service suppliers regarding changes to airfares, fluctuation of exchange rates, increases levied by the service suppliers or variations in the itinerary caused by cancellation or curtailment of services or rescheduling. The passenger agrees to pay any such additional charges prior to departure and prior to ticketing time limits and travel departure date.

RESERVATIONS
A deposit is required to confirm and hold reservations for the passenger/s. The amount of the deposit depends on the range of services required as each service supplier may require a deposit and such amount will be confirmed at the time of booking. Balance of payment will be required 90 days prior to departure or by such other date as may be advised e.g. advance purchase arrangements.

GENERAL INFORMATION
CANCELLATIONS AND REFUNDS - GENERAL
The deposit/s paid are not refundable in the event of cancellation of the reservations by the passenger/s, in accordance with the policy of the
service suppliers. Cancellation fees will also apply in the case of advance purchase airfares where the service supplier may not provide a refund at all but may permit the passenger to change the date of travel with or without an amendment fee and subject to availability. It is therefore strongly recommended that passengers take out suitable travel insurance including a clause covering cancellation penalties. Passengers will not be entitled to a refund for any unused services after commencement date of their trip.

CANCELLATION CHARGES FOR ‘AMBASSADOR TRAVEL’
PACKAGE TOURS
Cancellation Date Prior to Cancellation Charge
Departure Date
Up to 90 days Loss of Deposit
89 – 66 days 50% of package price
65 – 46 days 75% of package price
45 – 0 days 100% of package price

Note Regarding Refunds:
Service suppliers are not authorised to have the right to promise to refund any sums paid to it direct to passenger/s or to remit any sums payable either wholly or in part or to agree to any variation of the Company’s conditions as set out herein without reference to the Company as the Company’s decision will be final.

AMENDMENT FEES
An amendment fee of $55 per booking per amendment will be charged
after the originally requested itinerary has been confirmed, in addition to any fees imposed by the service providers. Amendments requested after final payment has been made and travel documents have been issued can attract additional amendment fees and/or cancellation fees as levied by the airlines and service providers.

ADDITIONAL SERVICES
Charges such as passport fees, meals except as specified, excess baggage charges, gratuities, laundry, insurance, drink and other items of a personal nature are the responsibility of the passengers. Australian and overseas taxes and visa fees (if applicable) where pr payment is required will be shown as separate items on the invoice to the passenger/s.

BAGGAGE ALLOWANCE
Baggage allowances are as per airline regulation and will either be by weight and/or dimension depending on the route being flown. Passengers will be advised of the applicable baggage allowance when booking. Excess baggage charges are high and will be levied by the airline on check-in. The Company is not responsible for passenger/s baggage at any time.

TRAVEL INSURANCE
Passengers are strongly recommended to take out suitable travel insurance covering at least medical and hospital expenses, loss or damage to baggage, cancellation and additional expenses. Passengers will be offered travel insurance products when booking.

HEALTH REQUIREMENTS
Passengers should consult their doctor or a travellers medical centre for advice on health requirements in areas covering their itinerary.

TRAVEL DOCUMENTS
Passengers must be in possession of a valid passport for overseas travel (valid for at least 6 months as at the conclusion of the trip) and the required visa/s. The Company can assist in obtaining the necessary visa/s at the applicable fees levied.

DISCLOSURE OF PERSONAL INFORMATION
The passenger/s acknowledge that they will provide the Company from time to time with information about themselves that is of a personal nature. The passenger/s consents that the Company may use such personal information to make and complete airline bookings and other travel related arrangements on their behalf.

CARRIER RESPONSIBILITY
The airline/s do not represent themselves as being contracted with any purchaser of flights and/or package tours from the Company or as having any other legal relationship with any such purchaser.