TOUR PAYMENT
Following the initial contact indicating your intended participation, full payment is required upon booking.

CANCELLATION POLICY/FEE
All cancellations must be received in writing (emails accepted). No refunds are available. Tickets are transferable.

UNUSED SERVICES
No refunds will be made if you voluntarily leave the tour for any reason after the tour has begun. No refunds will be made for any services not utilized.

RESPONSIBILITY
Zeppelin Travel Ltd Pty and/or its associated Companies or Agents, act only in the capacity of agents for the passenger in all matters of transport, tour operation and other services. All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. Zeppelin Travel and/or its associated companies or Agents assume no responsibility for loss, injury, accident, delay, or damage or irregularity that may be caused to person or property, however caused arising before commencement and/or during any tour under its management, sponsorship, procurement or otherwise. It is the responsibility of the passenger to make sure he/she is in possession of the proper travel documents and that they are in compliance with current government and transportation companies’ regulations. The right is reserved to modify the itinerary in any way considered necessary or desirable, or to change any reservation, hotel feature and/or means of conveyance, without allowance or refund but the extra cost (if any) resulting therefrom must be paid by the passenger. The right is also reserved to cancel or withdraw any tour, to replace any tour leader with another, to cancel or withdraw any booking made for a passenger, or to decline to accept any person as a member of a tour. The transportation companies or firms shall be exempt from all liabilities in respect of any detention, delay, loss, damage, sickness or injury however and by whomsoever caused and of whatever kind occurring of or to the passenger at any time when the passenger is not on board a carrier or conveyance used or operated by the transportation companies or firms. The contract of passage in use by the transportation companies or firms concerned shall constitute the sole contract between transportation companies or firms, and the purchase of these tours and/or passenger. All tickets, deposit tickets, coupons or orders are furnished and issued subject in all respects to those terms and conditions under which the means of transportation or other services provided there by are offered or supplied by owners, public carriers, or managing agents. The issuance and acceptance of receipts, tickets, vouchers, coupons, or exchange orders shall be deemed consent to the above conditions. The tour is based on flights as detailed in the itinerary, however any other IATA or non-IATA carrier may be used for tour co-ordination.

ITINERARY CHANGES
Zeppelin Travel has taken every precaution to ensure that information, and details provided about the tour, and the tour itinerary, is correct and accurate. A great deal of pre-planning has been undertaken to ensure that the details mentioned in the itinerary meet the required standard; however, no responsibility or liability is accepted for any errors, omissions, or alterations contained in either documentation or your itinerary. Carefully check your documentation and ensure all details are correct including names and titles, and they are the same as in your valid passport. Any errors in your documents at the time of departure will be YOUR RESPONSIBILITY if not advised to your tour operator with ample time to correct.

MEDICAL INFORMATION
It is important to consider your physical and mental health before travelling. Ensure you make an appointment with your doctor or travel clinic for a basic health check-up, and to discuss your travel plans and any implications for your health, particularly if you have an existing medical condition.

PRICE EXCLUDES
Meals other than specified, Insurance, fuel surcharges, items of a personal nature such as drinks, laundry, phone calls etc and any additional optional excursions. All costs are subject to surcharges which may occur in connection with governmental action or increase in supplier’s costs i.e. scheduled air fares, entrance fees etc. Cost based on a minimum number of adults travelling together. Should this number of persons not be attained, we reserve the right to cancel, amend or re cost the tour program.

ZEPPELIN TRAVEL MENU OF SERVICES
As your Travel Specialist, our fees and conditions are separate to any additional terms imposed by airlines, tour operators or suppliers, and enable us to maintain our high level of service standards. The following fees are non-refundable.

GENERAL
Upon receipt of these Terms and Conditions, if you wish to take issue with any of them, you should immediately consult your Travel Consultant otherwise you will be deemed to have acknowledged and accepted them.