1. DEPOSIT/PAYMENT INFORMATION
A deposit is required to confirm a reservation that shall be determined at the time of booking. Cruise Packages are subject to cancellation if full deposit is not received by Crystal within the time specified at time of booking. For reservations confirmed in U.S. Dollars, final payment in the form of a check or all major credit cards must be received on the date determined at the time of booking. Please contact your Travel Advisor for complete details. Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations.
2. PAYMENT SCHEDULE
The date of final payment for a cruise is determined by the length of the cruise:
1. Standard cruises and combination cruises less than 40 days in duration: Final payment is due 120 days prior to departure
2. Standard cruises and combination cruises greater than 39 days in duration: Final payment is due at 150 days prior to departure
Bookings created within final payment period of Guest’s Cruise must be paid in full at the time of booking.
3. CHANGES AND CANCELLATIONS BY THE GUEST
(A) Fee for changes to a Booking. Once a cruise booking has a deposit or air is paid in full, all changes are subject to the applicable administration fee (see below). See Cancellation Policy below for additional details on situations that are considered cancellations rather than changes to bookings. The booking must always retain at least one guest name from the original booking or the entire booking shall be deemed cancelled by Guest.
(B) Changes to the Name(s) of Guests on the Booking. A Guest may change the name(s) of Guests on the booking depending on the details of the booking. If a booking has any of the following, name changes may not be allowed, and will need to be reviewed and approved by Crystal:
1. Insurance — no name changes allowed. Guest must cancel any portion of a booking for any Guest who will not travel on the Cruise, with cancellation fees assessed for the person not travelling. Guest must then file a claim with the vacation insurance provider.
2. Air — no name changes allowed.
3. Within 7 days prior to departure — no name changes allowed.
(C) Cancellation Policy and Administration Fees
In the event Guest cancels a cruise booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Cruise Contract or elsewhere in these Terms, or except as provided by applicable law. Except as expressly stated herein, cancellation fees will also apply to changes to departure date; substitutions of itinerary; substitution of another person for original booked passenger(s); and changes to a promotional fare. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the Cruise unless otherwise expressly stated in your Cruise Contract or elsewhere in these Terms and Conditions, or except as provided by applicable law.
No refunds will be made in the event of “no shows,” unused tickets, partially used tickets, or late cancellations as set forth in the schedule below or after the start of the Cruise.
Cancellation fees for individual bookings will be assessed as listed below based on the total cruise fare less applicable destination fees. For cancellation fees related to group bookings, partial ship charters or full ship charters, refer to your vessel accommodation hire agreement or group booking agreement for terms and conditions.
(D) CRUISE CANCELLATION FEES
For Voyages of 39 days or less
If cancellation is made
|
Days prior to departure |
Cancellation fee |
|
121+ days |
$125 pp administration fee* |
|
120-91 days |
25% cancellation fee |
|
90-76 days |
50% cancellation fee |
|
75-51 days |
75% cancellation fee |
|
50 days |
100% cancellation fee |
For Voyages of 40 days or longer
If cancellation is made
|
Days prior to departure |
Cancellation fee |
|
151+ days |
$250 pp administration fee* |
|
150-121 days |
25% cancellation fee |
|
120-91 days |
50% cancellation fee |
|
90-61 days |
75% cancellation fee |
|
60 days |
100% cancellation fee |
*The administration fee is assessed on a per person basis, double occupancy per suite/guest room and can be used toward a future sailing within twenty-four (24) months of the cancellation date.
The above cancellation and administration fees are subject to change without notice. In the event of any conflict between the Cancellation and Administration Fees described herein and those described on Crystal’s Website, the Website Cancellation and Administration Fees shall prevail.
Crystal strongly recommends the purchase of Allianz Travel Protection that includes coverage for travel cancellation or interruptions, including those related to public health concerns such as COVID-19.
(F) Hotel Cancellations
Crystal facilitates the purchase of pre- and post-cruise hotel accommodations pursuant to the ships’ embarkation and disembarkation dates. Hotels are fully refundable until ninety (90) days prior to departure. If a guest cancels either their Cruise or elects to cancel their pre- or post-cruise hotel accommodations within ninety (90) days prior to departure, a cancellation fee amounting to the full cost of the hotel will be imposed.
(G) Transfer Cancellations
Crystal facilitates the purchase of pre- and post-cruise transfer programs from either airport to pier, airport to hotel (a Crystal sold hotel), hotel (a Crystal sold hotel) to pier, pier to airport, pier to hotel (a Crystal sold hotel), or hotel to airport (a Crystal sold hotel). Transfer services are fully refundable until thirty (30) days prior to departure. If a guest cancels either their cruise or just elects to cancel their transfers within thirty (30) days prior to departure, a cancellation fee amounting to the full cost of the transfer will be imposed and Crystal shall have no liability to refund the Guest.
4. FORCE MAJEURE
Force majeure means unusual and unforeseeable circumstances or unpredictable events beyond Crystal’s control, including, but not limited to, acts of God, flood, earthquake, storm, hurricane, drought adverse weather conditions; or other natural disasters), waror warlike operations, threat of war; invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities (actual or threatened); riots, civil commotions or disturbances, industrial disputes, labor difficulties, whether or not carrier is a party thereto, interference by authorities, requisitioning of the ship, political disturbance, inability to secure or failure of supplies, perils of the sea, collision, allision, foundering of the ship,piracy, nuclear disasters, fire, epidemics, pandemics, public health concerns, health risks, nationalization, government sanction, no sail orders, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service and/or any unforeseen technical problems with the ship or other transport including changes due to rescheduling or cancellation or alteration of flights, closed or congested airports or ports; riot; civil strife; industrial dispute; technical problems or breakdown of machinery or equipment; outages or power failures; pandemics, epidemics or outbreaks of illnessor any other cause whatsoever beyond the control of Crystal.In the event of a cancellation or material alteration to the Cruise as a result of the circumstances as described above, Crystal shall have no liability whatsoever for any travel related costs incurred by Guest, including but not limited to, air, insurance, visas and other travel arrangements of any kind.
EBB EXPLORER FARE:
*10% Refundable Fare
- Guests selecting this option will receive ten percent (10%) off the cruise-only fare.
- Full payment of the reduced fare will be due at time of booking.
- Full refund is available until Cancellation Penalty begins.
- Crystal’s standard cancellation terms apply.
^20% Non-Refundable
- Guests selecting this option will receive twenty percent (20%) off the cruise-only fare.
- Full payment of the reduced fare will be due at time of booking.
- Guests may cancel prior to one hundred eighty (180) days of the sailing date and receive a future cruise credit equivalent to the reduced cruise fare paid less applicable administrative fees.
- The future cruise credit can only be applied towards the then prevailing cruise fare on a sailing departing in the same calendar year as their original cruise; new bookings only and cannot be applied towards existing bookings.
- The administrative fees are $250 per guest for voyages of 39 nights or less and $500 per guest for voyages of 40 nights and above.
